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The Vault tickets

Updated over 3 weeks ago

1. Terminology & Concepts

  • Buyer: Person who purchased or holds tickets.
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  • Attendee: Recipient of a ticket assignment (may be same as Buyer).
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  • Native App: iOS/Android Minnect application.
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  • WebView: In-app browser screen.
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  • My Tickets: Native app screen listing personal tickets.
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  • All Tickets: WebView page listing tickets by email.
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  • Assigned: Ticket has an email owner and is ready to scan.
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  • Unassigned: Purchased ticket not yet allocated.
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  • Checked-In: Ticket scanned at event entrance.
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  • Expired: Event is over; ticket no longer valid.
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2. How Users Arrive

  1. Homepage Banner
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    • If user holds tickets, banner shows:
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      “Your Vault 2026 tickets are ready – Tap to view or assign.”
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    • Tap → My Tickets.
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  2. Bottom Nav
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    • Tap Events → event list.
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    • In an event, tap Tickets tile → WebView All Tickets.
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  3. Push Notification
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    • “You’ve been assigned a ticket.”
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    • Tap → WebView All Tickets for your email.
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3. Events Discovery

  • Native: Events tab (bottom nav).
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  • Web: /events URL.
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  • Features:
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    • Tabs: Upcoming, Live, Past.
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    • Search bar for keywords.
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    • Filters: Free / Paid / Attending.
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  • Support Tip: If empty, ask user to clear filters or pull-to-refresh.
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4. Tickets in the Native App

  1. Tap Tickets tab or homepage banner.
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  2. Two tabs:
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    • My Tickets: shows held tickets.
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    • Available Tickets: possible to claim/buy.
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  3. Scroll up to load more; “↑ Top” appears after several pages.
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5. Tickets in WebView (All Tickets)

  1. From native My Tickets, tap All Tickets.
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  2. Three tabs: All, Assigned, Unassigned.
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  3. Infinite scroll or “Load More” at bottom.
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  4. Search by name, type, or email.
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6. Claiming Tickets (Email-Only)

  1. User receives email: “Claim your ticket.”
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  2. Tap the link → opens WebView.
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  3. If not logged in: Sign up or Log in.
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  4. After auth, tickets for that email appear in WebView All Tickets and in native My Tickets.
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7. Assigning & Revoking Tickets

Assign (Buyer Only)

  1. In All Tickets → Unassigned tab, tap Assign on a ticket card (mobile) or row (web).
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  2. Modal appears:
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    • Fields: First Name, Last Name, Assignee Email.
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    • Buttons: Cancel, Assign.
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  3. Assign → ticket moves to Assigned.
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Bulk Revoke (Buyer Only)

  1. In Assigned tab, check multiple tickets.
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  2. Tap Revoke Selected above list.
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  3. Confirm in popup → tickets return to Unassigned.
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8. Checking In (QR Scan)

  1. Open native My Tickets → find an Assigned ticket.
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  2. Tap the QR code to expand full-screen.
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  3. At entrance, scan with event scanner.
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  4. On success: status changes to Checked-In and moves to Past section; pop-up:
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    “You’re checked in!”
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9. Event Detail & Sub-Sections

From Events tab, tap an event to see:

  • Header Banner: Logo + Title
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  • Live Banner (if live & ticket held): “Check In” button
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  • Tiles (tap each):
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    • Agenda: scrollable schedule
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    • Venue Details: map with pinch-zoom
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    • Speakers: tap → expert profile or bio fallback
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    • Sponsors: tap → detail + PDF brochures
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    • Vault Circles: tap → join or waitlist
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    • Merchandise: tap → store WebView
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    • Tickets: tap → All Tickets WebView
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  • Support button at bottom for FAQs/contact.
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10. Merchandise & External Links

  1. On Event Detail, tap Merchandise tile.
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  2. Analytics recorded (merch_tile_tapped_native).
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  3. Opens WebView store (no native headers).
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  4. User shops; Back returns to Event Detail.
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11. Web-Redirect Ticket Manager (Desktop & Mobile)

Countdown Banner

  • Top of page:
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    “Event starts in DD : HH : MM : SS (EST)”
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“My tickets” Section

  • Prompt:
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    “Don’t see all of your tickets? Try an alternate email to pull up your ticket.”
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  • Button: Add an alternate email
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Add Alternate Email Flow

  1. Popup Step 1:
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    • Label: “Enter the alternate email you used…”
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    • Field + Add email / Cancel
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  2. Popup Step 2:
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    • Green alert: “Verification code sent to [email].”
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    • Field: “Enter verification code.”
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    • Buttons: Resend code, Submit code, Cancel
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  3. Success: reloads page, shows tickets for that email.
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Ticket Display

  • Grid View (mobile default): cards with logo, name, email, QR, status, Assign button.
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  • Table View (desktop, toggle icon top right):
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    • Columns: select, Name, Type, Email, Status, Actions.
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    • Actions menu on Assigned: Email, Download, Copy Link, Revoke.
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Tabs & Search

  • Tabs: All ([#]), Assigned ([#]), Unassigned ([#])
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  • Search: “Search by name, admission type or email” filters list instantly.
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12. Troubleshooting Cheat Sheet

Symptom

Fix

No tickets in My Tickets

Verify login email; suggest Add Alternate Email.

“No tickets found” in WebView

Email wrong or link expired; resend claim link.

QR code won’t scan

Enable camera: Settings → Privacy → Camera → Minnect.

Assign button disabled

Ticket must be Unassigned; switch tabs or contact buyer.

Bulk Revoke disabled

Ensure only Assigned tickets selected.

Live banner missing

Check device time/timezone; refresh app.

Agenda times wrong

Confirm device timezone; pull-to-refresh.

Map won’t load

Check network; restart app or browser.

Speaker call buttons missing

Speaker not onboarded; inform customer.

Vault Circles join fails

Approval pending; escalate to event support.

Alternate email not working

Clear cache/reload; advise modern browser.

13. Breaking Scenarios (Test Your Knowledge)

  1. Wrong Account: Customer sees zero tickets.
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    • Answer: In My Tickets, tap Add an alternate email, follow verification, reload.
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  2. WebView Expiry: Assign form disappears after idle.
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    • Answer: User sees “Please log in again” → re-authenticate in WebView → re-enter info.
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  3. Bulk Revoke Error: Mixed-state selection.
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    • Answer: Error reads
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      “You can only revoke tickets that are in the Assigned state. Please select Assigned tickets only.”
      Then deselect invalid tickets and retry.
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  4. Expired Claim Link: Email link no longer works.
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    • Answer: Direct user to buyer or support to resend link; claim again.
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  5. QR Scan Failure: QR won’t scan.
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    • Answer: Verify Camera permission, clean lens, ensure lighting; fallback manual check-in in dashboard.
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  6. Offline: “Service unavailable.”
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    • Answer: Suggest network toggle or moving to signal; record ticket ID for manual check-in later.
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  7. Timezone Mix-Up: Agenda shows wrong zone.
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    • Answer: Guide to Settings → Date & Time → Set Automatically; refresh agenda.
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  8. Vault Circles Tap No-Op:
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    • Answer: Check waitlist status; escalate to on-site support for approval.
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14. When to Escalate

  • WebView loads blank for all users → Backend issue (alert Engineering).
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  • Assign modal never opens → Failed API call (escalate with logs).
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  • Mass claim link failures → Token service problem (high-priority bug).
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  • Scanner integration broken → Notify Operations.
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